Exchanges
We do not offer refunds for change of mind. We will consider an exchange within 7 days of delivery, provided the item is completely unopened, unused, and in its original packaging.
Contact us before sending anything back — exchanges sent without prior confirmation will not be accepted. The customer is responsible for return postage both ways. Only one exchange per order. Proof of purchase required.
Items must be returned in the exact condition received — unopened, unassembled, original packaging intact. We reserve the right to decline any exchange that does not meet these conditions.
Cancellations
Orders can be cancelled within 12 hours of purchase. A 5% fee applies to cover non-refundable transaction and processing costs. Once an order has been packed or dispatched it cannot be cancelled.
Faulty goods
If an item arrives faulty or damaged we will gladly replace it and cover all return shipping costs. Please contact us with a photo of the fault within 7 days of receiving your order. Under the New Zealand Consumer Guarantees Act 1993 you are entitled to a repair, replacement, or refund for any item that is not of acceptable quality — we will always honour this.
For Australian customers: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage, and to have goods repaired or replaced if they fail to be of acceptable quality but the failure does not amount to a major failure.
Sale items
Sale items are final sale. No exchanges. Statutory rights under the Consumer Guarantees Act still apply.