These terms apply whenever you buy something from [not a garden shop] ("we", "us"), an online store run from Tokyo and Auckland. By placing an order you agree to them. They sit alongside our privacy policy and our shipping and returns policies, shown at checkout and in the cart.
Prices & GST
All prices shown on this site are in New Zealand dollars (NZD) and include GST where applicable. Shipping is calculated separately at checkout based on your delivery address. We reserve the right to correct pricing errors before an order is confirmed — if a price was clearly wrong, we'll contact you before charging you anything.
Payment
Payment is processed securely by Stripe at checkout. We don't see or store your card details. Your order is confirmed once payment has been successfully processed.
Shipping & delivery
Shipping timeframes and costs vary by destination and are shown in full in the shipping information at checkout. Orders are shipped from either our Auckland or Tokyo location depending on stock — if an item ships from Tokyo instead of Auckland, delivery may take longer and we'll let you know by email. We aren't responsible for delays caused by couriers, customs, or events outside our control.
Customs & import duties
International orders, including anything shipped from our Tokyo location to New Zealand or Australia, may be subject to customs duties or import taxes on arrival. These are the buyer's responsibility and are not included in the price you pay us. Please check with your local customs office if you're unsure what may apply.
Returns, exchanges & cancellations
Our full returns and exchange conditions — including timeframes, what condition items need to be in, and how faulty goods are handled — are set out in the returns policy shown in the cart. In short: exchanges are considered within 7 days of delivery for unopened, unused items; orders can be cancelled within 12 hours of purchase subject to a small fee; and faulty or damaged items are replaced at our cost.
Consumer guarantees
Nothing in these terms limits any guarantee, right, or remedy you have under the New Zealand Consumer Guarantees Act 1993 or, for customers in Australia, the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under these laws. You are entitled to a replacement or refund for a major failure and to have goods repaired or replaced if they fail to be of acceptable quality.
Limitation of liability
To the maximum extent permitted by law, our liability for any claim relating to your order is limited to the price you paid for the relevant item. We aren't liable for indirect or consequential loss. Nothing in this section limits any right or guarantee that cannot lawfully be excluded, including under the Consumer Guarantees Act or Australian Consumer Law.
Product care
Carbon steel tools, in particular, need basic care to avoid rusting — see our tool care guide for details. Damage caused by lack of care, misuse, or normal wear isn't covered as a fault.
Governing law & disputes
These terms are governed by the laws of New Zealand, and any dispute will be subject to the non-exclusive jurisdiction of the New Zealand courts, without limiting any right you have to bring a claim in your own jurisdiction under local consumer protection law. If a dispute arises, please contact us directly first — most things can be sorted out by email.
Changes to these terms
We may update these terms from time to time as the shop grows. The version in effect at the time you place an order is the one that applies to that order.